Prices, invoices questions
What data is required for an invoice?
If the buyer is a VAT payer: Company name, VAT payer code, address. If the buyer is not a VAT payer: Company name, company code, address; instead of a VAT payer code put a dash.
Do the prices that appear in your web-store include VAT?
Yes, the prices of all goods in our web-store include VAT.
How can I get an invoice for purchased goods?
We will send you an invoice by the e-mail specified in your order on the same work day your order is shipped. An electronic invoice is the proof of purchase and is considered as a Warranty card.
When do you start executing orders?
We start executing orders after receiving the payment to our bank account. Order confirmation usually takes no longer than 1-3 work days.
How do I know if you have received my order?
After you place and confirm the order, you will be taken to the Thank you page, which will detail your confirmed order details along with confirmation number in it. Same details will be emailed to your email address provided in the order details.
Can I negotiate a price in case I want to buy a bigger amount of your products?
We always try to offer the best price to our buyers, but if you are willing to buy more than 10 pcs. you can write to [email protected] and we will give you the best possible price for the required quantity.
Do you sell for business? Do you issue VAT invoices?
Yes, companies from any country can buy the products we offer. We issue an invoice in every case.
What if I haven’t received an email order confirmation?
Please double check the order confirmation email hasn’t gone into your junk mail or spam account. If you still haven’t received it, please email [email protected].
How long does delivery take?
The estimated delivery time is determined by the courier services we work with.
How do you ship orders?
We use delivery services of DPD, DHL or other reliable worldwide courier services. We can deliver purchased products to more than 220 countries quickly and reliably.
Warranty, returns questions
Will you replace the bean bag if the old one cannot be repaired?
If the warranty period for the bean bag has not expired, it will be replaced or refunded. You can read more about warranties here: https://www.puskupusku.com/warranty
Do you offer a guarantee?
We provide a 12-month guarantee to the bean bags we sell from the date of making a purchase. The warranty doesn‘t cover mechanical damage caused by incorrect use of the product and natural wear and tear of polystyrene beans the bean bags are filled with. The guarantee is applied if the product in question contains problems resulting from defects caused by workmanship or by the fault of the Seller. You can contact us by email [email protected] and we will provide you all necessary information. You can read more about warranties here: https://www.puskupusku.com/warranty
How can I keep in touch with you?
If you have any questions please send us an email to [email protected]
Is it possible to fill the bean bag?
Refilling your bean bag is a quick and straightforward process. You need to unzip the zipper of the inner liner of your bean bag and place the new refills inside it. It‘s easier to fill the bean bag with the help of another person – one holds the unzipped liner and other one pours the beans inside it. Make sure you do this indoors in an area that is free from any wind or breeze. You can buy filling bubbles HERE: https://www.puskupusku.com/other-products/filling-bubbles#! See how to refill your bean bag HERE: https://www.youtube.com/watch?v=qSnFHcy906w
Can I cancel my order?
If you have ordered a standard model and it has not yet been shipped - yes. If it is a special order: non-standard shape or fabric, with logos or likewise - no.
What if the information in the product description is different?
Please contact us [email protected]
Which bean bags are suitable for outdoor use?
Bean bags made of Riviera, Capri, Canaria, Colorin or Outside fabrics are suitable for outdoor use in good weather. It is recommended to keep the bags indoors during the rain or snow.
Can I put the logo on the bean bag?
A memorable company logo, a catchy slogan, a set of recognizable corporate colours or even the name of your best friend can be placed on the bean bag you‘ve chosen. It can be embroidered or printed on the selected fabric using printing technologies. If you need more specified information about it, do not hesitate to write us to [email protected]
How can I pay for the purchases?
You can pay by credit card (VISA, Maestro, MasterCard), by bank transfer or by international money transfer services Paypal, Paysera.
Can I place an order by phone?
No, only information is provided by phone, and the order itself is executed through the e-shop www.puskupusku.com. If you have any questions about it don’t hesitate to contact us by email [email protected].
I need to provide more information to the order (residential stair code, door code etc.)
In the shopping cart, you can leave this information in the section "Additional Information".
Is it possible to make a payment on behalf of one person but indicate an alternative address (f.e. a business address or a friend or a neighbor)?
Yes. Just indicate the correct address to which the courier must deliver the purchased products (also mention this when ordering in the "Additional Information" section).